Returns and Exchanges

Our policy lasts 7 days after delivery. If 7 days have gone by since your items have been purchased and delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Eligible refunds must display a functional or usage based issue in order to be returned

Before your refund can be processed, we must have the items in hand for review. Returns/Refunds will not be processed for custom orders once they have begun the customization process. 

To be eligible for a exchange, your item must have been received in an unusable condition. Before your exchange can be processed, we must have the items in hand for review.

Customized items returns are subject to review. Upon receipt of the customized item, the customer will be refunded up to 50% of the purchase price to cover the cost of customization.

Non-returnable items:

Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

Any item not in its original condition, is damaged or missing parts for reasons not due to our error

Any item that is returned more than 7 days after delivery

Refunds

In order to be eligible for a refund, your items must display a functional or usage based issue in order to be refunded.

Once your item(s) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will only be processed after  all possible actions to resolve disputes have been exhausted.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at royaltyheadwearllc@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at royaltyheadwearllc@gmail.com and send your item to: 138 Falcon Crest, Warner Robins GA 31088, United States.

Shipping

To return your product, you should mail your product to: 138 Falcon Crest, Warner Robins GA 31088, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When shipping your item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

OUR STORY

THE FOUNDERS

In the Summer of 2018, we decided to take a leap of faith. In the most important and busiest year of our collegiate career we decided to try and find solutions to our recurring problems with our durags. We wanted to focus on three main points of improvements: convenience, compression and comfort.

ROYALTY RAG

With this as our focus, we developed the first and only one string durag, called the Royalty Rag. This durag for men is made of a silky fabric with velcro on the strap. This spin on the traditional durag astronomically decreases the time spent trying to apply your durag while also increasing compression and decreasing scalp and forehead irritation.

Royalty Headwear Premium Wave Cap

ROYALTY CAP

From here we were inspired to continue creating new and better products. We improved the traditional compression cap, by adding a comfortable elastic band that increases security and still easily fits under beanies and hats. The Royalty Cap is a convenient and simple means to maintain your waves.

3 IN 1 CLIPPER Guard

The Royalty Clipper Guard is the first 3 in 1 Clipper Guard. No more hassle of switching between different guards to achieve the perfect style! With our clipper guard, versatility is at your fingertips. It offers you three different cutting lengths (1.5mm, 3mm, & 4.8mm) in one convenient attachment.

ROYALTY BONNETS

We are inspired to continue creating new and better products. Our first two years we continually heard from women saying that they wanted us to create bonnets. Big Bonnets, Silk Bonnets, Bonnets that never slide off. So, that's exactly what we did. We create a jumbo bonnet, and satin bonnet and a non slip bonnet all in one.