Returns and Exchanges
Our policy lasts 7 days after delivery. If 7 days have gone by since your items have been purchased and delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Before your refund can be processed, we must have the items in hand for review. Refunds will not be processed for custom orders once they have begun the customization process.
To be eligible for a exchange, your item must have been received in an unusable condition. Before your exchange can be processed, we must have the items in hand for review.
Customized items returns are subject to review. Upon receipt of the customized item, the customer will be refunded up to 50% of the purchase price to cover the cost of customization.
Non-returnable items:Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 7 days after delivery
Once your return or exchangeable item(s) is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will only be processed after all possible actions to resolve disputes have been exhausted.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 138 Falcon Crest, Warner Robins GA 31088, United States.
ShippingTo return your product, you should mail your product to: 138 Falcon Crest, Warner Robins GA 31088, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping your item(s), you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.