Returns & Deliveries
Shipping & Delivery
We ship to the United States, Canada, Australia, the United Kingdom, and select countries across Europe and beyond.
Delivery times vary by destination and shipping method selected at checkout.
Order Tracking
Once your order ships, you'll receive a shipping confirmation with tracking details. Use that information to track your package directly through the carrier.
Delayed or Lost Packages
If your package hasn't arrived within the expected window or appears lost, email us at information@royaltyheadwear.com and we'll help look into it.
We are not responsible for packages lost due to an incorrect shipping address entered at checkout.
Damaged or Incorrect Orders
If you received a damaged or wrong item, contact us at information@royaltyheadwear.com right away. We replace defective or damaged items with the same item after we receive and review the original.
Returns
We accept returns within 7 days of delivery. After that window, we cannot offer a refund or exchange.
To be eligible, your item must be:
- Unused and in the same condition as received
- In its original packaging
A receipt or proof of purchase is required to complete your return.
Non-returnable items: Gift cards.
Partial refunds may be issued for items not in their original condition, or damaged or missing parts for reasons not due to our error.
How to Start a Return
Email us at infomration@royaltyheadwear.com with your order details and proof of purchase. We'll confirm next steps.
Return shipping costs are your responsibility and are non-refundable. If a refund is issued, the cost of return shipping will be deducted. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Refunds
Once we receive and inspect your return, we'll email you with the outcome. If approved, your refund will be applied to your original payment method. Processing time varies by bank or payment provider.
Haven't received your refund?
- Check your bank account.
- Contact your credit card company — posting can take a few business days.
- Contact your bank.
- Still nothing? Email us at information@royaltyheadwear.com.
Questions? Reach us at information@royaltyheadwear.com.